  How do I find out the status of my order?
For now, email us at orders@trunkettes.com. As
the site gets built out, we hope to have
a more automated system that will allow
you to track your order more quickly and
easily, but you will always be able to
contact us at this email address.
Must I sign in or create an account to look around or make a purchase?
No. These are options that
we offer simply for your convenience – for
example, to save you time when you visit
us or make a purchase again, to make it
easier to track your orders, and to avail
yourself of special programs and discounts
that we are looking to implement for our
customers. Check our privacy policy;
we do not sell your information or use
it for anything other than doing business
with you. But you don’t ever
have to sign in or create an account if
you don’t want to.
What is your Returns Policy?
We guarantee
your full satisfaction. If
your Trunkettes don’t fit or have
some defect, or if they just don’t
float your boat, send them back to our
office within sixty (60) days of purchase,
and we will replace them, exchange them
or simply refund your money (including
standard shipping charges). Hey,
just like some people don’t like
chocolate – as amazing as that may
seem – not everyone will flip for
our product. That’s cool;
thanks for trying.
How can I be sure that my credit card and other identifying information is safe?
Check our Security Certificate. This
tells you that an independent, licensed
and bonded internet security company has
verified that customer information is received
and maintained in a manner that prevents
others from accessing it. The company
that we use, Authorize.net, is a leading
internet security firm that has been in
business for 11 years and during that time
has acquired more than 195,000 merchants
who trust Authorize.Net to manage their
payment transactions securely and reliably. If
you can’t trust us with your data,
we don’t deserve the privilege of
having you as a customer.
What are the different ways I can pay for my order?
We accept all major credit cards, and
payment through services such as PayPal,
wires, bank debits and checks – so
long as your payment clears, we will
ship your order. Please don’t
send cash, though; thanks.
What if I have a problem or complaint? How do I let you know?
We constantly look for ways to improve
our products and services. If we
fail to meet your expectations, or if
you have suggestions as to how we can
make your experience better, please let
us know at feedback@trunkettes.com. We
will do everything we can to address
your concerns. If you prefer to
provide your comments to us anonymously,
that’s OK, too. Any way
you want to give it, we appreciate your
input.
I can’t find an answer to my question here; now what do I do?
We obviously can’t anticipate all
the questions you may have. All
are important to us, though, so if you
have a question that hasn’t been
answered here, please email us at customerservice@trunkettes.com. Thanks!
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